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Refund Policy

  1. Processing Refunds:

    • Refunds will be issued in the same currency and returned to the original payment method (bank account or credit card).
    • If the Client does not provide the necessary bank details within 5 working days, the Company reserves the right to cancel the refund request.
    • The Client must submit an official bank document (with the bank’s stamp and logo) containing IBAN/account number, SWIFT/BIC, routing number (if applicable), full name, bank name, and address.

  2. Fees & Charges:

    • The Company may deduct a commission for deposits and refunds, covering electronic transfer costs.
    • Bank transfer fees range between €25 and €50, depending on the payment solution.
    • The applicable fee will be deducted from the refund amount.

  3. Refund Request Submission:

    • Refund requests must be made exclusively through the Company’s website.
    • Requests submitted through other channels will not be processed.

  4. Processing Time:

    • Refunds will be processed within seven (7) working days after the Client has been fully verified and meets all margin requirements set by the Company.

  5. Reasons for Refund Request Cancellation:
    The Company reserves the right to decline a refund request in the following situations:

    • Insufficient Balance: If the remaining balance after the refund request is not enough to support open trades.
    • Unverified Account: The Client has not completed Know Your Customer (KYC) verification, including:
      • A valid identity document (passport or national ID)
      • Proof of address (utility bill or bank statement from the last three months)
      • Proof of payment (credit/debit card copy displaying only the last four digits, expiry date, and cardholder’s name)
    • Missing Deposit Statements: The Client has not submitted signed deposit statements for each transaction, including any bonus agreements (if applicable).
    • Delayed Submission of Documents: If the required signed documents are not provided within five (5) working days, the refund request may be canceled.

  6. Exceptional Refund Cases:

    • In some situations, the Company may process a refund to the original credit card if:
      • The Client has not completed verification within 14 working days of making a card transaction.
      • The Company detects that a third party has conducted the transaction.
      • The Client violates the Accepted Customer Agreement.

  7. No Commission on Card Refunds:

    • The Company does not charge fees for refunds to credit/debit cards.